Contact Us
Contact information
Helios & Corvus Global N.V., the operator of truefortunes.casino, can be reached using the details below.
Email: [email protected]
Address: Schottegatweg Oost 70, Willemstad, Curaçao
Written enquiries should be sent by email. Postal correspondence may be sent to the address above.
Support
Our customer service team handles enquiries about accounts, payments, the use of the website and our terms and conditions. It also handles complaints.
How to submit an enquiry
To help us deal with your enquiry efficiently, please include the following in your email:
- the email address registered to your account;
- a clear description of the matter, including any relevant dates, amounts or transaction details;
- any supporting documents or screenshots, where relevant.
Please do not include your password or full payment card number in any message. We will never ask you for this information.
Response standards
- Enquiries are handled in the order in which they are received.
- We aim to reply to every enquiry as promptly as reasonably possible.
- Matters that require further checks or additional information from you may take longer to resolve. In such cases, we will tell you what is needed to move the matter forward.
- Replies are sent to the email address from which the enquiry was made or, where applicable, to the address registered to your account.
Complaints
If you are dissatisfied with a service or a decision, please send a written complaint to [email protected]. Describe the issue and the outcome you are seeking. Each complaint will be reviewed carefully and you will be informed of the result.