Privacy Policy

This Privacy Policy explains how Helios & Corvus Global N.V. ("the Company", "we", "us") handles personal data of visitors and registered users of the website truefortunes.casino. The Company operates under the Curaçao eGaming Licensing Authority licence number 8048/JAZ2020-8657. By using the website, you acknowledge the practices described in this document.

Information collection

We process the categories of personal data described below, depending on how you use the website.

Identity and contact details, such as your full name, date of birth, country of residence, postal address, email address and telephone number.
Account details, such as your username, password and account preferences.
Verification documents, such as a copy of an identity document or proof of address, where we need to confirm your identity or age.
Payment and transaction details, such as the payment method used, deposit and withdrawal records and related account activity.
Gaming activity records, such as the games played, stakes, results and time of play.
Device and connection information, such as the type of device, browser, language settings, approximate location and the date and time of your visits.
Correspondence, including messages you send to us and our replies.

Use of information

We use personal data only for purposes connected with providing and managing our services, including the following.

Creating and maintaining your account and providing access to the website and its services.
Verifying your identity and age, and confirming that you are eligible to use the services.
Processing deposits, withdrawals and other transactions.
Preventing, detecting and investigating fraud, abuse and other unlawful or prohibited activity.
Meeting legal and regulatory obligations that apply to the Company, including those connected with its licence.
Responding to your enquiries and providing customer support.
Maintaining, assessing and improving the operation, safety and quality of the website.
Sending you service-related notices, and other communications where you have agreed to receive them.

We do not sell your personal data. We may share it with service providers acting on our behalf, such as payment and verification providers, and with public bodies where the law requires it.

Data protection

We apply technical and organisational measures intended to protect personal data against loss, misuse, unauthorised access, disclosure and alteration. These measures include:

restricting access to personal data to authorised staff and service providers who need it for their duties;
using protective measures for data sent between your device and the website;
keeping account passwords in a protected form;
requiring staff and service providers to treat personal data as confidential;
reviewing our procedures from time to time to keep them appropriate to the risks involved.

We keep personal data only for as long as it is needed for the purposes described in this policy, or for as long as the law requires. No method of transmission or storage is entirely secure, so we cannot guarantee absolute security. Please keep your login details confidential.

Your rights

Subject to applicable law, you may exercise the following rights in relation to your personal data:

Access: you may ask for confirmation of whether we process your personal data and for a copy of that data.
Rectification: you may ask us to correct personal data that is inaccurate or incomplete.
Erasure: you may ask us to delete your personal data where we no longer have a valid reason to keep it. We may need to retain certain data to meet legal obligations.
Portability: you may ask to receive the personal data you have provided to us in a structured, commonly used format, or to have it transferred to another provider where this is possible.

To exercise any of these rights, please write to us at the address given below. We may ask you to confirm your identity before we act on your request.

Contact

If you have questions about this Privacy Policy or about how we handle your personal data, please contact us by email at [email protected].