Safe & Responsible Play

Responsible Gaming Pledge

Helios & Corvus Global N.V. (truefortunes.casino) regards gambling as a form of entertainment that should be enjoyed within sensible limits. It should never be treated as a way to earn money, to recover losses or to escape personal difficulties.

Gambling is intended for adults only. Persons under the legal gambling age in their jurisdiction must not gamble, open accounts or attempt to use gambling services. Adults are encouraged to keep their play affordable, to stay in control of the time and money they spend, and to stop whenever it ceases to be enjoyable.

Risk Indicators

Gambling can become a problem gradually and without obvious warning. The following signs may suggest that a person's gambling is becoming harmful:

Spending more money or more time on gambling than originally intended.
Chasing losses by placing larger or more frequent bets in an attempt to win back money already lost.
Borrowing money, selling possessions or neglecting bills and other financial obligations in order to gamble.
Feeling restless, irritable or anxious when trying to cut down or stop gambling.
Neglecting work, studies, family or friends because of gambling, or hiding the extent of gambling from others.
Gambling to escape stress, low mood or other personal problems.

Recognising one or more of these signs is a good reason to pause, to review one's habits and to seek support.

Account Restriction

Players who feel that they need a break from gambling, or who wish to stop altogether, can use self-exclusion. Licensed casinos offer self-exclusion for a fixed period or indefinitely, and a player can usually request it through the operator's customer support or the responsible gaming settings of the account.

Self-exclusion is also available through national schemes. In the United Kingdom, GAMSTOP (gamstop.co.uk) is the national self-exclusion register. A single registration blocks the player at all licensed operators that take part in the scheme, so there is no need to contact each operator separately.

True Fortune Casino holds a Curaçao licence and is not part of the GAMSTOP scheme, so registering there does not block access to this site. If you want to self-exclude from True Fortune Casino, ask support by live chat or e-mail.

While a self-exclusion is in force, the player should not attempt to open new accounts or to gamble elsewhere. It is also advisable to remove gambling applications and to consider using software that blocks gambling websites.

Setting Limits

Licensed casinos provide players with tools for keeping their gambling under control. Typical tools include:

Deposit limits, which cap the amount a player can pay in over a day, a week or a month.
Loss limits, which cap the net amount a player can lose over a chosen period.
Time limits, which restrict the total time a player spends gambling over a chosen period.
Session limits, which set the maximum length of a single period of play.
Reality checks, which show regular reminders of the time spent playing and prompt the player to consider whether to continue.

Players are advised to set limits before they start playing, and to choose amounts they can comfortably afford to lose. Lowering a limit usually takes effect straight away, whereas raising a limit normally involves a waiting period.

Getting Help

Anyone who is worried about their own gambling, or about the gambling of someone close to them, is encouraged to seek support. Free and confidential help is available from:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)
Anonymous self-help groups, where people with experience of gambling problems meet to share advice and support one another.

Speaking with a trusted friend or family member can also be a valuable first step. If gambling is causing serious distress, a doctor or another qualified health professional can offer further advice.

Reach Out

Responsible gaming inquiries: [email protected]